Contact

We operate online and do not offer in-person try-ons. Products are not available at the studio address. Email alex@luminant.watch for help with measurements, bracelet fit or any other questions before ordering.

All orders are delivered by courier. The registered business address is for administrative correspondence and is not a showroom or collection point.

For consumer purchases, you have 14 days after delivery to tell us you wish to cancel. Email us with your order number and we will provide the return instructions and delivery address. You do not need a reason, and cancellation does not depend on approval. See our Returns and refunds policy for the full process.

Within 2 business days after payment. We send tracking details once your parcel is on its way. Courier transit time is separate from dispatch time.

We ship to destinations available at checkout, with prices varying by destination. If yours is not listed, email us to check the options. Import duties, local taxes and clearance charges outside the EU are the buyer’s responsibility unless explicitly collected at checkout.